POLICIES & PROCEDURES

Trade Enquiries

Here at Swann Antiques, we welcome trade enquiries. If you are a trader and you see something you like, then please get in touch.

 
Payment Methods

PayPal

Credit / Debit Cards - through PayPal

Bank Transfer

Cash on Collection

The following PayPal button can be used to make a payment to us using your credit card, debit card or via your PayPal account. Please contact us before making a payment through this link. 

Shipping Methods

Ideally, we'd love you to come and view any item that you like the look of and collect in person. However, we appreciate that this is not always possible...

The shipping we use depends on the item in question, but we generally use one of the following shipping providers:

ParcelForce - ​For small parcels

Shiply - For larger pieces of furniture

Shiply is our chosen courier directory service. We submit a shipping request and choose the courier who provides both a reasonable quote and also has a proven track record of excellent service. Previous quotes have ranged between £40 - £75 to mainland UK destinations.

If you have your own courier, please put them in touch with us to arrange collection.

Once you have agreed the quote and we have booked a courier delivery, the buyer pays a shipping deposit to Swann Antiques, with the remainder of the shipping fee payable to the courier upon arrival of the goods.

Local Delivery (Hampshire)

We can sometimes personally deliver larger items within Hampshire at cost - depending on availability. Please get in touch to discuss local delivery.

Returns Policy

We generally do not accept returns. If you do have an issue with any item purchased, then please do get in touch and we'll do our best to resolve the issue.

Privacy

Your personal information is important to us. We promise that this data will never be used for marketing purposes - unless you sign up to our mailing list. Nor will this information be sold to a third party.