Frequently asked questions

Yes. If you are searching for a particular item, please get in touch. We do not always list every piece of stock online, so we may already have something suitable available. We also maintain a network of contacts throughout the antiques trade and may be able to assist in locating specific items.

We deliver throughout mainland UK. Unfortunately, delivery is not currently available for some overseas destinations or larger items to certain remote areas, including parts of the Scottish Highlands. Please contact us prior to purchase if you are unsure whether delivery is available to your location.

Absolutely. We welcome viewings and collections by appointment. Most items are held at our Southampton unit and can be inspected before purchase. Whether you would like to view a specific piece or browse available stock, please get in touch to arrange a convenient time.

Yes. We regularly purchase individual items, collections, and entire estates. We are particularly interested in antique furniture, decorative pieces, lighting, artwork, and objects with character. If you have something you are considering selling, please send photographs and any relevant information by email or WhatsApp. We will be happy to advise whether it is something we may be interested in purchasing.

Antique furniture should be kept in a stable environment away from excessive moisture, direct sunlight, and strong sources of heat such as radiators. For routine cleaning, a lightly damp cloth is usually sufficient, provided the surface is dried afterwards. Depending on the finish, occasional waxing may help nourish and protect the surface. If you are unsure about the best approach for a particular piece, please feel free to get in touch.

Yes. Most antique and vintage items will display signs of age, use, and wear accumulated over many years. These marks form part of their character and are often an important indication of authenticity. We aim to describe condition as accurately as possible and highlight any significant defects or repairs. However, it is not always practical to document every minor mark, scratch, or imperfection.

Yes. We offer a 14-day return period for eligible purchases. Returned items must be sent back in the same condition in which they were received. Full details, exclusions, and return requirements can be found in our Returns Policy.

Delivery is usually completed within 5–15 working days, although remote areas may take slightly longer.

We do not operate a traditional retail showroom. Most items are stored at our Southampton unit, where photography, storage, and stock preparation take place. As a working environment, it is not presented as a conventional customer-facing showroom, but visitors are very welcome by appointment.

Where a customer chooses to return an item because they have changed their mind, the cost of return shipping is the responsibility of the buyer. Due to the size and nature of many antique and vintage items, return transport costs can be significant. We recommend considering this before purchasing. Please refer to our Returns Policy for full details.

Yes. We undertake selected house clearances throughout Hampshire and the surrounding areas. Our background in antiques and period furnishings allows us to identify items of interest that might otherwise be overlooked during a conventional clearance. Whether clearing a single room or an entire property, we aim to provide a practical and considerate service tailored to the circumstances. Please get in touch to discuss your requirements.

Some pieces may have undergone sympathetic restoration to ensure their continued use, stability, and appearance. Wherever possible, original materials and period-appropriate methods are retained. When replacement components are required, we often seek antique or reclaimed parts where suitable. In certain circumstances, modern materials may be used where they offer greater durability or a more reliable long-term repair. Our aim is always to preserve the character and integrity of the piece rather than make it appear newly manufactured.

Larger items are usually delivered by one of our trusted furniture couriers. Where our existing courier network does not cover a particular area, we may arrange delivery through a specialist courier platform such as Shiply. Delivery is typically to the ground floor and doorstep only unless otherwise agreed in advance. Most deliveries are undertaken by a single-person courier, so assistance with unloading may occasionally be required. Please let us know before purchase if access is restricted or additional assistance will be needed.

Yes. Viewings are by appointment only. We are often able to accommodate appointments at short notice, so please get in touch to discuss availability.

Certainly. We are happy to provide additional photographs, close-up images, or video walk-throughs of any item. Live video calls can also be arranged by appointment.

If an item arrives damaged or not as described, please contact us within 48 hours of delivery and provide photographs where possible. We will work with you to resolve the issue as quickly as possible.

Yes. Collection is welcome by prior appointment. We are based in the Portswood area of Southampton and will be happy to arrange a suitable time.

Returns are generally not available on trade purchases or sales where a special price has been negotiated. Please refer to our Returns Policy for full details.